“Could not see how the service could be improved.”
Thanks again for the kind comments.
Carpet Cleaner Misconception No.5
“I should use the company that offers the lowest price”
You pay your money and take your chance! Just remember that in any business good equipment, effective products, proper insurance (accidents can happen), skilled training, and conscientious, trustworthy staff are all expensive. If the price is too low the operator is likely to rush the job to fit in as many jobs as possible or he can’t earn a living. Sometimes people are pressured into paying a lot more for a variety of add-ons (in one case an extra charge was made to use detergent with the water in the machine!). The price you see advertised might not be the price you pay.
Many homeowners have learned that the low price they saw advertised lasted only until the carpet cleaner got into their home. BBC Watchdog did a report into what is known as “Bait and Switch” pricing. That is advertising a low price, then on arrival advising other treatments are needed to clean the item effectively. That’s why we prefer to visit and provide a free no obligation quotation, so there are no nasty surprises!
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