We offer a collection & delivery service if required, we can even arrange to move and replace furniture if needed. Please discuss this when you call.

When we visit your home, or you drop your rug off at our workshop, the first step is to identify and inspect your rug.  As fully trained master rug cleaners we will determine the best method of safely cleaning and reviving your rug.  We'll do a couple of small tests on the rug in an inconspicuous area to confirm the fiber content and backing type, then measure the rug.

We'll inspect the rug for pre-existing damage, such as frayed fringes, holes, burns, loose fibers, moth damage, loose backing, pet stains or odour, and any colour-run, as well as several other things like abrash and pile reversal to mention a few.  We'll discuss any issues we find with you and advise what the expected result is likely to be.  We'll work out a firm written price and we guarantee that if you're not delighted with the results we will resolve it, or the cleaning is free.  If you want to go ahead we can take the rug straight away, or you can leave it with us in the workshop if you've visited our drop off point.

You might wonder why is this step so important?

If dry soil in the base of the pile and backing isn't removed it just turns to sludge when it's cleaned.  Not removing the dry soil before wet cleaning results in a poor, surface only clean.   It might look good initially, but it soon becomes dull again as the trapped soils are walked on and trample back to the surface.

The rug pile also hides grit and sand, and your rug may not even look dirty, but the dry grit will be deep in the base.  If you leave the grit and sand in the base of the rug it acts like sandpaper.  The sharp grit wears at the very base of the pile as you walk on the rug, this greatly shortens the life of your rug.  Your rug will be vacuumed to remove surface soiling, such as hair and fluff, but vacuuming alone will not remove the deeply embedded grit and sand.  Once your rug has been vacuumed we'll then 'dust' your rug to remove that grit and sand.

How do we 'dust' your rug?

We use the latest machinery that simulates how rugs used to be 'dusted'.  Rugs were often hung over a washing line and the back beaten with a stick or leather belt strap.  This produced clouds of dust that just blew away.  In our workshop, your rug is fed face down through "The Duster", where a spinning bar with leather straps attached beats the backing of the rug.  We control the speed of the beating to cause harmonic vibrations, which make the dry soils and grit in the base of the pile fall out of the rug.  The 'dusting' is done in a vacuum chamber where the fine dust is picked up from the air and filtered out.  The heavier grit and sand falls into the tray below, to be swept away.  This process is repeated until we see no further grit falling out of the rug.

For more delicate rugs, or rugs with much finer dust such as plaster dust, we can use our "air-dusting" process.  This uses compressed air blown through a special tool. The airflow dislodges even the finest dust and the vacuum shroud around the tool safely picks that up and filters it into a tank.

Please watch the video and I think you'll agree that 'dusting' is very different from just vacuuming your rug.

Why do we pre-treat stains rather than 'just see if they come out'?

By using the specific cleaning product for the different types of stains, or the correct sequence of products if we don't know what the stain is, means there is a much higher chance of removing the stain. Just jumping straight in and cleaning in the hope stains will come out can make some stains more difficult to remove.

Whilst nobody can guarantee to remove every stain, we regularly remove stains others haven't been able to. This is because we specialise in rug cleaning and we have a range of specialist products most normal carpet cleaners would not carry as standard. Some of these products have a very short shelf life, so unless you're doing this type of work all the time the product would "go-off", which is why many carpet cleaners do not use them.